The numbers most housing companies won't show you. We publish ours every month.
Deposit returns. Maintenance response. Safety response. Move-in readiness. Measured monthly, published here, with what we owe you if we miss. No other housing company in New York does this. We think that's the problem.
SharedEasy is a residential hospitality company operating since 2019. We run 15+ homes across Brooklyn, Manhattan, and Queens and have housed 5,000+ residents. We are founder-led, and we publish our operating numbers on this page every month.
People research housing companies before signing. They should. This page exists so you can check us against facts, not adjectives.
We don't control these platforms, and that's the point. A company that hides its reviews has something to hide.
We also publish resident testimonials on our site, from real people, not AI bots. If you want stories instead of star counts, read them here.
Updated on the 2nd of every month, pulled from our operating systems, not from surveys. Next to each number you'll see last month's result, so you can watch the direction, not just the snapshot.
When a number misses target, it stays on this page with a note on what we're doing about it. We never remove a number.
Each of these lives in your lease, not just on this page.
New York law gives us 14 days to return your deposit with an itemized statement, and a landlord who misses that deadline forfeits the right to keep any of it. We hold ourselves to the same rule. If we are late, the full deposit comes back. No argument.
Report a safety, health, or habitability issue and we respond within 48 hours. If we do not, you can end your lease with no cancellation fee.
NYC rules require a week's written notice before non-emergency entry for repairs, 24 hours for inspections. We follow them. If we enter without proper notice and it was not a true emergency, one day's rent is on us.
No application fee. No membership fee. No surprise cleaning fee at checkout. If a fee shows up that was not named in your lease agreement before you signed, you do not owe it.
Four ways to reach us, in order. Most things end at the first one.
Fastest route, tracked from open to resolved.
The person responsible for your building. Their contact is in the SharedEasy app.
help@sharedeasy.club. If the first two steps did not move it.
ceo@sharedeasy.club. If the first three did not fix it, the CEO should know.
The CEO's email is on this page because we intend for you to never need it.
We've been operating since 2019. Some things went wrong along the way. We fixed them, and we keep the record public so you can hold us to it.
Read the full history, with datesEvery resident passes a verification process before moving in. Homes have secure key or code access that residents may never share, and a zero-tolerance harassment policy. Safety, health, and habitability issues carry a 48-hour response commitment, backed by a penalty-free lease exit if we miss it.
Within 14 days of move-out, itemized, as New York law requires. If we miss the deadline, you get 100% back. Our current return rate and median days are in the table above, updated monthly. You can also skip the deposit entirely through our Deposit Free Living Program.
Fair question, and you should not take our word for it. Read all our reviews on Google, Trustpilot, and Coliving.com, tour any home before signing, read the lease before paying, and see the exact room you will live in before you commit. Verify us. That is what this page is for.
A standard New York residential lease. Early on we used membership-agreement language, and we replaced it so residents are protected by the law, not just by our word. You can request and read the full lease before any payment, any signature, and any commitment.
No. There are no cameras inside the apartments, and there never were in bedrooms or bathrooms. Cameras in shared areas are an option only if every resident in the apartment requests them in writing. If one person declines, there are no cameras.
One monthly price covers your room, utilities, WiFi, weekly common-area cleaning, and the NYC gym and coworking bundle. Beyond that, only four fees exist, and every one is named in your lease before you sign.
Late fee
Rent is due with a grace period through the 5th of the month. If full payment is not received by the 5th, a $50 late fee is added on the 6th.
Utilities fee
Your lease names a $150 monthly utilities fee that is waived every month you pay rent on time. It is added on the 8th only if rent is not paid by the 7th. Pay on time, and it never appears on your invoice.
Card fee
From your second month, credit or debit card payments carry a 4% processing fee. ACH, Zelle, and Wise are all fee-free, so nobody has to pay it.
Early termination
Leaving before your lease ends requires 30 days' written notice, and you pay rent through that notice period. The cancellation fee is $250 plus $5 for each night between your new move-out date and your original lease end date. Worked example: your lease runs through August 31, and you leave July 31. That is $250 plus 31 nights at $5, so $405 total. Your exact figure is in your lease before you sign it.
Open a ticket in the SharedEasy app. Our median response time is in the table above. If the issue touches safety, health, or habitability, the 48-hour commitment applies.
Let's confirm details and check availability. How would you like to connect?
Talk now - get a call in seconds
